Membership suspensions may be approved for injury/travel on a case by case basis. Minimum suspension length is 2 weeks. Maximum 3 suspensions per calendar year. E-mail [email protected] to submit a request.
We are unable to offer extensions to class passes. However, we may be able to apply a portion of the remaining value of an expired pass toward the purchase of another pass depending on circumstance – to be reviewed on a case by case basis given documentation of need. E-mail [email protected] to submit a request.
Retail items may be returned if their original tamper-proof packaging is intact. If the item did not come with tamper-proof packaging, it will be considered used after 24 hours and may not be returned after that time. Clothing with tags still attached and no sign of wear may also be returned. All items on consignment are final sale and may not be returned.
Eligible items may only be returned if the purchase was processed through your account or if you bring in a receipt.
You may remove your name from early sign-up up to 60 minutes prior to the start of class.
Cancellations cannot be completed online. E-mail [email protected] to submit a request.
Cancellations made within 24 hours of an event receive no refund. Cancellations made with 24 to 72 hours notice will be refunded 50% to your EY account to be used for a future workshop/series. Workshop refunds can only be used toward other workshops, and series refunds can only be used toward other series. Cancellations with more than 72 hours notice will be refunded in full minus a $7 administrative fee to the purchasing agent.
If events are cancelled due to low enrollment, you will receive a full refund. It is up to you if you prefer to be refunded to the purchasing agent or to your EY account for use in future purchases of any kind. Credit card transactions can be refunded to the card directly or to your account, but we are unable to offer cash or check refunds for credit card purchases.
Cancellations cannot be completed online. E-mail [email protected] to submit a request.