Membership suspensions may be approved for injury/travel on a case by case basis. Minimum suspension length is 1 month. Maximum 1 suspensions per calendar year. E-mail [email protected] or call 541.520.8771 to submit a request.
Class passes expire one year from first use and must be activated (first use) within one year of purchase.
If your pass expires and you notify us within 6 months of the expiration, we may apply 50% of the unused value toward the purchase of another multi-class pass, up to a total credit of $50. Passes expired for more than 6 months retain no value.
Retail items may be returned if their original tamper-proof packaging is intact. If the item did not come with tamper-proof packaging, it will be considered used after 24 hours and may not be returned after that time. Clothing with tags still attached and no sign of wear may also be returned. All items on consignment are final sale and may not be returned.
Eligible items may only be returned if the purchase was processed through your account or if you bring in a receipt.
You may remove your name from early sign-up up to 2 hours prior to the start of class. Sorry, cancelations made within 2 hours of the start of class will remain debited from your pass.
Cancellations cannot be completed online. E-mail [email protected] or call 541.520.8771 to submit a request.
Cancellations made within 24 hours of an event receive no refund. Cancellations made with 24 to 72 hours notice will be refunded 50% to your EY account to be used towards a future workshop/series. Cancellations with more than 72 hours notice will be refunded in full minus a $12 administrative fee to the card used. If the card is no longer active, the amount will be refunded to your EY account.
If events are cancelled due to low enrollment, you will receive a full refund. It is up to you if you prefer to be refunded to your card, or to your EY account for use toward future purchases of any kind. Credit card transactions can be refunded to the card directly or to your account, but we are unable to offer cash or check refunds for credit card purchases.